How to Order Tickets
There are three easy ways to order tickets to the TSO:
Online at www.tso.ca
Buy tickets online, 24 hours a day through our secure web site. There is a service charge of $5.50 per ticket for all online orders.
BUY TICKETS ONLINE
By Phone
Call the Toronto Symphony Orchestra Ticket Line at 416.593.4828. We accept Visa, MasterCard and American Express credit cards. Our phone lines are open:
- Monday to Friday, 9:00 am to 5:00 pm
There is a service charge of $5.50 per ticket (including GST) for all phone orders.
In Person
You have two options when buying tickets in person:
Toronto Symphony Orchestra/ Roy Thomson Hall Box Office
60 Simcoe Street
(southwest corner of King and Simcoe streets)
- Monday to Friday, 10:00 am to 6:00 PM, or until the concert start time
- Saturday, noon to 5:00 PM, or until the concert start time
- Sunday, two hours prior to concert time.
Visa, MasterCard and American Express credit cards, cash, debit cards, money orders and gift certificates are accepted. There are no service charges for in-person ticket purchases.
Toronto Symphony Orchestra Customer Service Centre
212 King Street West, 1st Floor
(northwest corner of King and Simcoe streets)
- Monday to Friday, 9:00 am to 5:00 PM
Visa, MasterCard and American Express credit cards, cash, money orders and gift certificates are accepted. There are no service charges for in-person ticket purchases.
Sales Policy: Please note, that all individual concert ticket sales (non-subscription) are final. There are no refunds or cancellations. In the case of an exchange, a fee of $8 per ticket will apply for non-subscribers. For more information or to exchange your tickets please contact Toronto Symphony Orchestra Customer Service at 416.598.3375, Mon - Fri 9am - 5pm. Please note - exchanges must be made 48 hours prior to the concert date. All artists, programmes, dates, prices, chats, and CBC broadcasts are subject to change without notice.
Historically, TSO tickets have been exempt from the 8% Ontario Provincial Sales Tax (PST), but that exemption ended with the new HST coming into effect. The full 13% Harmonized Sales Tax (HST) must be included on tickets to all performances in the 10.11 season (September 2010 to June 2011).
During this transition year, tickets purchased prior to May 1, 2010 and then exchanged will be charged the difference between the ticket price including GST and the ticket price including HST. Differences must be paid in full at the time of the exchange.
Example: If you exchanged one Evening Masterworks ticket in price level 8 purchased prior to May 1st at $24.50 (including GST) into one Evening Masterworks ticket in price level 8 at $26.50 (including HST), then you would be required to pay the $2 difference.
Please call Customer Service Monday to Friday 9am to 5pm at 416.598.3375 for further information.
Latecomers and patrons leaving the auditorium will be admitted at a suitable interval. The TSO assumes no responsibility for portions of any concert missed due to lateness and cannot make any adjustment in the ticket price. The TSO reserves the right to refund the purchase price and refuse admission. All sales are final. There are no refunds or cancellations for all individual concert ticket purchases. For exchange information please call the TSO Customer Service Centre. Due to allergies and sensitivities, please refrain from wearing perfumes, colognes, or other scented products. Cameras, pagers, cellular phones, and recording devices are strictly forbidden without prior consent of the Toronto Symphony Orchestra. For the TSO’s complete General Statement on Privacy, visit www.tso.ca/privacy or call 416.598.3375