Preparing for your TSO concert

The main doors open one hour before the concert starts, and the auditorium opens 30 minutes before the concert.

Roy Thomson Hall is a cash-free venue that only accepts debit and credit cards, including major contactless and mobile payment methods, for a safe and speedy checkout.

To maximize your concert experience, we highly recommend pre-ordering your drinks for intermission at any Roy Thomson Hall bar before the performance and skipping the line at the break!

Patrons can now enjoy a refreshing drink from any Roy Thomson Hall bar while seated in the concert hall for most Masterworks, Pops, and Special Performances. Please drink responsibly and be considerate of your fellow concert-goers.

The Maestro's Club Lounge is open to eligible members 1 hour before the concert starts and during intermission. If you have any questions about eligibility to use the Lounge, please contact Donor Services at 416.598.3211.

Ticket Delivery Options:

Print at Home Tickets

• Print at Home Tickets are sent from Tickets@TSO.CA within 15 minutes of your order. Check your junk mail if you don’t see your tickets in your email inbox. You can also search your email using the Tickets@TSO.CA email address. 
• If you cannot locate your tickets, we encourage you to contact Patron Services during regular office hours or visit the Roy Thomson Hall Box Office on the day of the concert, starting 3 hours before the concert starts.
• Print at Home Tickets may be printed or shown on your smartphone.

Mobile Tickets

• Mobile Tickets are available 2 weeks before your concert date and time by logging into the My TSO mobile app or TSO website. When accessed on your smartphone via the My TSO app, they may also be saved to your Apple or Android wallet. Visit TSO.CA/App to learn more.

Box Office

• Tickets held at the box office will be available for pick up starting 3 hours before the concert starts. Please bring your Proof of Identification and the credit card used for the purchase.

Roy Thomson Hall and the TSO are committed to the safety and well-being of all guests and patrons and aim to provide a safe, comfortable, and enjoyable concert experience. All patrons entering Roy Thomson Hall will be subject to a bag search. Some oversized bags or other items may need to be stored at coat check for the duration of the performance. Please adhere to requests made by venue staff.

Outside food and beverage items are prohibited inside our venues. Unopened bottles of water are permitted within the hall. Opened containers must be emptied before entering and may be refilled at no charge from one of the water stations in the hall.

Musical instruments are permitted onsite and are subject to search upon entry. Some instruments may need to be stored at the coat check for the duration of the performance due to their oversized nature. Please plan accordingly should you not wish to leave your instrument at the coat check.

An exception will be made for declared medically necessary items after proper inspection. You may share your need for an exception by contacting Patron Services before your performance or informing the Security Manager when you arrive.

Please be considerate of those in the audience who may have allergies or multiple chemical sensitivities, and refrain from wearing perfume, cologne, or other scented products.

Check the weather to prepare yourself.

Check for transit advisories or road closures near the hall that may impact travel time.

The underground garage at Roy Thomson Hall is convenient, clean, brightly lit, and well-marked. It has two levels and a combined capacity of 377 cars. The garage entrance is on Wellington Street, west of Simcoe Street. It is open 24 hours a day, excluding holidays.

The Metro Centre Parking Lot (located beside the entrance to the RTH parking lot)  has approximately 500 spaces and is easily accessible by foot through the MetroCentre concourse to Roy Thomson Hall. We recommend parking in the pink section of the MetroCentre garage and access the main floor of MetroCentre [M] by elevator.

Your TSO Concert Program will be provided as you enter the auditorium to take your seats.

Get a head start and access our digital house program by visiting TSO.CA/Program.

Details about accessibility services are available should you require them.

If you or your guest(s) require accessible seating, please contact Patron Services or the Box Office before booking your tickets or if your needs change after placing your order.

We don't want you to miss a note! To minimize distractions and ensure the best possible experience for all patrons and performers, latecomers and those who leave the auditorium during a concert will be admitted only if there is a suitable break in the performance.

The TSO assumes no responsibility for portions of any concert missed due to lateness (including inclement weather, traffic delays, or TTC service disruptions) and cannot make any adjustment to the ticket price.

Please note that the late call could follow intermission for some performances, depending on the programming.

Audio recording, photography, and videography are prohibited during the performance.

You can use your phone to make calls, text, take photos, and read program notes when the performance is not in progress, but please put it away during the concert. Once the house lights begin to dim, please note that the performance has begun, and photography or recording during the performance is prohibited.

We are here for you! During every performance, TSO staff are onsite to provide assistance and guidance.

TSO staff are available pre-concert at both the Box Office and the Patron Services Desk in the main lobby.

You may also speak with an usher if you require assistance at the hall before, during, or after the performance.

Please join us in our commitment to creating a safe, comfortable and enjoyable concert experience for all. Visit TSO.CA/Tutti. 

The main doors open one hour before the concert starts, and the auditorium opens 30 minutes before the concert.

Meridian Arts Centre strongly encourages using cashless payment methods for any payments made at the venue.

You are encouraged to bring in your bottled water; however, other beverages and food are prohibited inside the auditorium.

Your Ticket Delivery Options:

Print at Home Tickets

• Print at Home Tickets are sent from BoxOffice@TOLIVE.CA within 3-5 business days following your order.  Check your junk mail if you don’t see your tickets in your email inbox. You can also search your email using the BoxOffice@TOLIVE.CA email address. 
• If you cannot locate your tickets, we encourage you to contact Patron Services during regular office hours or visit the Meridian Arts Centre Box Office on the day of the concert, starting 2 hours before the concert start time.
• Print at Home tickets may be printed or shown on your smartphone.

TSO Mobile Tickets

• TSO Mobile Tickets are currently unavailable for concerts at George Weston Recital Hall/Meridian Arts Centre. If you selected the TSO Mobile App for ticket delivery, your tickets will be sent as Print at Home Tickets. See the Print at Home Tickets information above for more details.

Box Office

• Tickets held for the Meridian Arts Centre box office will be available for pick up 2  hours before the concert starts. Please bring your Proof of Identification and the credit card used for the purchase.

Please be considerate of those in the audience who may have allergies or multiple chemical sensitivities, and refrain from wearing perfume, cologne, or other scented products.

Check the weather to prepare yourself.

Check for transit advisories or road closures near the hall that may impact travel time.

5000 Yonge St Parking Lot:

• Save time when paying for parking! Add the Imparks mobile app hangTag to your smartphone and pay for parking without waiting in line for the parking lot machines! The app is free to download in the Apple App and Google Play stores.

Additional Available Parking near the Meridian Arts Centre:

• 95 Beecroft Road
• 10 Harlandale Avenue (Outdoor parking)
• 150 Beecroft Road (Outdoor parking)
• 5095 Yonge St - Empress Walk Garage

Your TSO Concert Program will be provided as you enter the auditorium to take your seats.

Get a head start and access our digital house program by visiting TSO.CA/Program.

Details about accessibility services are available should you require them. 

If you or your guest(s) require accessible seating, please contact Patron Services or the Box Office before booking your tickets or if your needs change after placing your order.

We don't want you to miss a note! To minimize distractions and ensure the best possible experience for all patrons and performers, latecomers and those who leave the auditorium during a concert will be admitted only if there is a suitable break in the performance.

The TSO assumes no responsibility for portions of any concert missed due to lateness (including inclement weather, traffic delays, or TTC service disruptions) and cannot make any adjustment to the ticket price.

Please note that the late call could follow intermission for some performances, depending on the programming.

Audio recording, photography, and videography are prohibited during the performance.

You can use your phone to make calls, text, take photos, and read program notes when the performance is not in progress, but please put it away during the concert. Once the house lights begin to dim, please note that the performance has begun, and photography or recording during the performance is prohibited. 

We are here for you! During every performance, TSO staff will be available onsite to provide assistance and guidance.

TSO staff are available pre-concert at both the Box Office and the Patron Services Desk in the lobby across from the George Weston Recital Hall.

You may also speak with an usher if you require assistance at the hall before, during, or after the performance.

Please join us in our commitment to creating a safe, comfortable and enjoyable concert experience for all. Visit TSO.CA/Tutti.