Roy Thomson Hall

In-Person: Box Office is closed on non-performance days.

On performance days: The Box Office will open 3 (three) hours prior to the performance start time and remain open until 30 (thirty) minutes after the performance starts.

By Phone: Monday to Friday 10am to 4pm
Weekends: The box office phone lines will open 3 hours prior to concert start time.

Hours may vary. Please call 416.593.1285 to confirm hours.

TSO Patron Services Representatives are ready to assist you by phone and in person. Learn how to contact Patron Services.

Ticket Delivery Options:

Print at Home Tickets

• Print at Home Tickets are sent from Tickets@TSO.CA within 15 minutes of your order. Check your junk mail if you don’t see your tickets in your email inbox. You can also search your email using the Tickets@TSO.CA email address. 
• If you cannot locate your tickets, we encourage you to contact Patron Services during regular office hours or visit the Roy Thomson Hall Box Office on the day of the concert, starting 3 hours before the concert starts.
• Print at Home Tickets may be printed or shown on your smartphone.

Mobile Tickets

• Mobile Tickets are available 2 weeks before your concert date and time by logging into the My TSO mobile app or TSO website. When accessed on your smartphone via the My TSO app, they may also be saved to your Apple or Android wallet. Visit TSO.CA/App to learn more.

Box Office

• Tickets held at the box office will be available for pick up starting 3 hours before the concert starts. Please bring your Proof of Identification and the credit card used for the purchase.

Roy Thomson Hall and the Toronto Symphony Orchestra are committed to the safety and well-being of all guests and patrons and aim to provide a safe, comfortable, and enjoyable concert experience.

As of the 2024/25 season, Roy Thomson Hall has introduced a new entry process, utilizing walk-through security scanners. 

The security walk-through screener is a modern, touchless security screening system designed to enhance safety and improve the patron experience. It allows quicker, more efficient entry by automatically scanning for prohibited items while allowing non-threatening personal belongings, like keys or phones, to pass through without issue.

The walk-through security screener is considered safe. It uses low-frequency or non-ionizing technology that doesn’t emit harmful radiation, making it suitable for all individuals, including those with medical devices or pregnant women.

All patrons entering Roy Thomson Hall will be subject to security screening and/or bag/purse search. 

For everyone's safety, security, and enjoyment, Roy Thomson Hall asks that you only bring small bags/purses/briefcases not exceeding 14x14x6 inches (35.5x35.5cx15 centimetres) so that security staff can screen and welcome patrons into the event safely and efficiently. Any purses or bags larger than 14” X 14” X 6” will not be permitted into the venue.

The limit on bag sizes is in place to ensure a safer environment and to facilitate quicker entry. By restricting bag sizes, security personnel can more easily and efficiently inspect the contents of each bag. Additionally, larger bags can pose tripping hazards, especially during emergencies.

Outside beverages and food items are prohibited inside Roy Thomson Hall. Please be advised that unopened water bottles and empty beverage containers are permitted within RTH. Opened containers must be emptied before entering the venue.

Outside beverages are not permitted inside Roy Thomson Hall as they could jeopardize their liquor license, and due to health and safety reasons, staff cannot verify its contents. However, there are water fountains where patrons can refill their containers once they are inside.

Outside food is not permitted inside the venue to prevent spills and stains in the lobbies and auditorium, which can increase cleaning costs and labour. Keeping food outside helps maintain a clean and pleasant environment for all patrons.

An exception will be made for declared beverages, food items, and bags necessary for accessibility or medical reasons, provided they undergo proper inspection. Guests should be prepared to present such items to staff upon entry for approval. You may share your exception by contacting Patron Services before your performance or informing the Security Manager when you arrive.

Musical instruments are permitted on site and are subject to search upon entry.

For more information, you may email Roy Thomson Hall at contactus@mh-rth.com.

Why is Roy Thomson Hall conducting security checks?

Security checks are preventative measures to ensure a safe environment. They screen for prohibited items, and to uphold Roy Thomson Hall policies, such as no outside food or beverage.

What if I set off an alarm while passing through?

If an alert is triggered, security staff may ask you to undergo additional screening. This process is quick and respectful, and our team is trained to handle any necessary follow-up screening in a professional manner.

Does the security system store any personal information or scans?

No, the security system does not store or record any personal information. It is solely used to detect prohibited items for security purposes and does not retain any data after you pass through.

60 Simcoe Street, Southwest of King Street and University Avenue, in the heart of the Entertainment District in downtown Toronto. Get directions using Google Maps

Take the QEW/Gardiner Expressway.

Proceed north on University to Wellington Street, then west on Wellington to Simcoe.

TTC

Take the TTC subway to St. Andrew Station, then exit and walk west through the underground walkway toward the Hall. This walkway provides easy access to Roy Thomson Hall from both the MetroCentre parking lot and the St. Andrew subway station. Please consult the TTC website for information about closures. (External link will open in a new window.)

GO Transit

Take GO Transit to Union Station, then exit and walk west to Simcoe Street, then proceed north to the Hall.

Check the weather to prepare yourself.

Check for transit advisories or road closures near the hall that may impact travel time.

Please note that the entire area of Simcoe Street from King Street to Wellington Street is now designated as a NO STANDING area, with the exception of two NO PARKING areas. Rush-hour regulations apply to the entire area. Any parked vehicles with or without an Accessible Parking Permit may be tagged and/or towed.

Google Maps: Parking near Roy Thomson Hall

The underground garage at Roy Thomson Hall is convenient, clean, brightly lit, and well-marked. It has two levels and a combined capacity of 377 cars. The garage entrance is on Wellington Street, west of Simcoe Street. It is open 24 hours a day, excluding holidays.

The Metro Centre Parking Lot (located beside the entrance to the RTH parking lot)  has approximately 500 spaces and is easily accessible by foot through the MetroCentre concourse to Roy Thomson Hall. We recommend parking in the pink section of the MetroCentre garage and access the main floor of MetroCentre [M] by elevator.

A special valet parking rate of $30 per vehicle is available to all Maestro's Club Members who wish to park across the street at The Ritz-Carlton, Toronto, 181 Wellington Street.  Please note that this offer does not apply to overnight parking.

Roy Thomson Hall is a cash-free venue that only accepts debit and credit cards, including major contactless and mobile payment methods, for a safe and speedy checkout.

The main doors open 1 hour before the concert starts, and the auditorium opens 30 minutes before the concert.

The Maestro's Club Lounge is open to eligible members 1 hour before the concert starts and during intermission. If you have any questions about eligibility to use the Lounge, please contact Donor Services at 416.598.3211.

Please be considerate of those in the audience who may have allergies or multiple chemical sensitivities, and refrain from wearing perfume, cologne, or other scented products.

Your TSO Concert Program will be provided as you enter the auditorium to take your seats.

Get a head start and access our digital house program by visiting TSO.CA/Program.

We don't want you to miss a note! To minimize distractions and ensure the best possible experience for all patrons and performers, latecomers and those who leave the auditorium during a concert will be admitted only if there is a suitable break in the performance.

The TSO assumes no responsibility for portions of any concert missed due to lateness (including inclement weather, traffic delays, or TTC service disruptions) and cannot make any adjustment to the ticket price.

Please note that the late call could follow intermission for some performances, depending on the programming.

Please join us in our commitment to creating a safe, comfortable and enjoyable concert experience for all. Visit TSO.CA/Tutti. 

To maximize your concert experience, we highly recommend pre-ordering your drinks for intermission at any Roy Thomson Hall bar before the performance and skipping the line at the break!

Patrons may enjoy a refreshing drink from any Roy Thomson Hall bar while seated in the concert hall for most Masterworks, Pops, and Special Performances. Please drink responsibly and be considerate of your fellow concert-goers.

To check for articles left at Roy Thomson Hall, please call 416.593.4822 X 368 during regular business hours.

The Roy Thomson Hall Music Store has closed, effective December 23, 2017. On behalf of The Corporation of Massey Hall and Roy Thomson Hall, the Toronto Symphony Orchestra, and the Music Store, thank you for your great support over the years.

Audio recording, photography, and videography are prohibited during the performance.

You can use your phone to make calls, text, take photos, and read program notes when the performance is not in progress, but please put it away during the concert. Once the house lights begin to dim, please note that the performance has begun, and photography or recording during the performance is prohibited. 

We are here for you! During every performance, TSO staff are onsite to provide assistance and guidance.

TSO staff are available pre-concert at both the Box Office and the Patron Services Desk in the main lobby.

You may also speak with an usher if you require assistance at the hall before, during, or after the performance.